Privacy Policy - Petopia Pet Care Assistant

Last Updated: January 1, 2026
Effective Date: January 1, 2026

1. Introduction

Welcome to Petopia, your comprehensive pet care companion. This Privacy Policy explains how we collect, use, share, and protect your information when you use our mobile application ("Petopia" or "App").

Petopia is a pet care management application designed to help pet owners track their pets' health, manage feeding schedules, monitor expenses, and maintain vaccination records.

2. Information We Collect

2.1 Information You Provide

Account Information:

• Email address and password (for authentication)
• Profile information you choose to provide
• Pet profiles including names, species, breeds, birth dates
• Pet photos and images you upload
• Health records, vaccination dates, medical history
• Feeding schedules and dietary preferences
• Expense records and financial information related to pet care

User-Generated Content:

• Notes and observations about your pets
• Photos and videos of your pets
• Calendar events and reminders
• Custom care instructions

2.2 Automatically Collected Information

Usage Data:

• App usage patterns and features accessed
• Session duration and frequency
• Crash reports and error logs
• Performance metrics and diagnostic information

Device Information:

• Device type and operating system version
• Unique device identifiers (for app functionality)
• Mobile network information
• IP address (approximate location only)

Storage Data:

• Local app data and settings
• Cached images and content
• Backup and sync information

2.3 Third-Party Services

Subscriptions (if you purchase Premium):

• RevenueCat: Helps us manage subscriptions and entitlement status. RevenueCat may process purchase/receipt information and device identifiers needed to provide subscription access.

Authentication Services:

• Better Auth: For secure user authentication
• Email providers: For account verification and password reset

Analytics and Crash Reporting:

• Expo Updates: For app performance monitoring and crash reporting
• Anonymous usage statistics for app improvement

3. How We Use Your Information

We use your information for the following purposes:

3.1 Core App Functionality

• Pet Management: Create and manage pet profiles, health records, and care schedules
• Health Tracking: Monitor vaccinations, medications, and veterinary visits
• Feeding Management: Track feeding schedules, dietary requirements, and nutrition
• Expense Tracking: Record and analyze pet-related expenses
• Calendar Integration: Schedule appointments, reminders, and care activities
• Photo Storage: Store and organize pet photos and medical documents

3.2 Service Improvement

• App Performance: Analyze usage patterns to improve app functionality
• Bug Fixes: Use crash reports and diagnostic data to fix technical issues
• Feature Development: Understand user needs to develop new features
• User Experience: Optimize app interface and user journey

3.3 Communication

• Account Management: Send important account information and security updates
• Service Updates: Notify users about app updates, maintenance, or changes
• Support: Respond to user inquiries and provide technical support
• Care Reminders: Send notifications for feeding times, medications, and appointments

3.4 Security and Compliance

• Account Security: Protect your account from unauthorized access
• Legal Compliance: Meet legal and regulatory requirements
• Fraud Prevention: Detect and prevent fraudulent activities
• Data Protection: Ensure the security and integrity of user data

4. Data Storage and Security

4.1 Data Storage Locations

• Local Storage: Primary data is stored locally on your device
• Secure Storage: Sensitive information (passwords, tokens) is stored using device secure storage
• Cloud Backup: Optional cloud backup for data synchronization across devices
• Encrypted Transmission: All data transmitted over networks is encrypted using industry-standard protocols

4.2 Security Measures

• Encryption: Data is encrypted both in transit and at rest
• Access Controls: Strict access controls limit who can access your data
• Data Minimization: We collect only the data necessary for app functionality

5. Data Sharing and Disclosure

5.1 We Do Not Sell Your Data

We never sell, rent, or trade your personal information to third parties for marketing purposes.

5.2 Limited Data Sharing

We may share your information only in the following circumstances:

Service Providers:

• Cloud storage providers for data backup and synchronization
• Authentication providers for secure login services
• Analytics providers for anonymous usage statistics
• Crash reporting services for app improvement

Legal Requirements:

• When required by law, court order, or government regulation
• To protect our rights, property, or safety
• To prevent fraud or illegal activities
• In emergency situations to protect health or safety

Business Transfers:

• In case of merger, acquisition, or sale of assets
• With your consent for specific purposes

5.3 Anonymous and Aggregated Data

We may share anonymous, aggregated data that cannot be reasonably linked to individual users for:

• Industry research and analysis
• App performance benchmarking
• Statistical reporting
• Academic research

6. Your Rights and Choices

6.1 Data Access and Control

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your account and data
• Export: Download your data in a portable format
• Restrict: Limit how we use your information

6.2 Account Management

• Account Deletion: You can delete your account at any time through the app settings
• Data Portability: Export your data before account deletion
• Opt-Out: Disable certain data collection features in app settings
• Communication Preferences: Manage notification and email preferences

6.3 Children's Privacy

Petopia is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it immediately.

7. Data Retention

7.1 Retention Periods

• Active Accounts: Data is retained while your account is active
• Deleted Accounts: Data is deleted within 30 days of account deletion
• Legal Requirements: Some data may be retained longer if required by law
• Anonymous Data: Anonymous usage data may be retained indefinitely

7.2 Data Deletion

When you delete your account:

• All personal information is permanently deleted
• Pet profiles and associated data are removed
• Photos and documents are deleted from our servers
• Some anonymous usage data may be retained for analytics

8. International Data Transfers

8.1 Data Storage Locations

• Primary Storage: Data is primarily stored in secure data centers
• Backup Locations: Backup data may be stored in multiple geographic locations
• Compliance: All international transfers comply with applicable data protection laws

8.2 Legal Frameworks

• GDPR Compliance: For users in the European Union
• CCPA Compliance: For users in California
• Local Laws: Compliance with all applicable local data protection laws

9. Cookies and Tracking Technologies

9.1 Local Storage

• App Preferences: Local storage for app settings and preferences
• Session Data: Temporary session information for app functionality
• Cached Content: Cached images and content for offline use

9.2 Analytics

• Anonymous Usage: Anonymous usage statistics for app improvement
• Performance Metrics: App performance and crash reporting
• No Third-Party Tracking: We do not use third-party tracking cookies

10. Changes to This Privacy Policy

10.1 Updates

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices or services
• New features or functionality
• Legal or regulatory requirements
• Feedback from users

10.2 Notification

We will notify you of significant changes by:

• In-app notifications
• Email notifications (if provided)
• Updated policy date and effective date
• Prominent display in the app

10.3 Continued Use

Your continued use of Petopia after changes to this Privacy Policy constitutes acceptance of the updated policy.

Apple App Store Data Safety Summary

We designed Petopia to minimize data collection.

• Data linked to you (may be collected): email address (account), pet profiles and records you create, photos/documents you upload.
• Data not linked to you (may be collected): diagnostics (crash logs, performance data) and basic device information used to keep the app reliable.
• Purchases: subscription status and purchase history are handled by Apple/Google; we may receive subscription entitlement information (often via RevenueCat) to unlock Premium.
• Tracking: we do not use your data to track you across apps/websites for advertising.

11. Contact Information

11.1 Privacy Questions

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: petopia@dekadans.net

11.2 Data Protection Officer

For data protection concerns or to exercise your rights:

Email: petopia@dekadans.net
Address: Cankiri / Merkez / Turkey

11.3 Complaints

If you believe we have violated your privacy rights, you can:

• Contact us directly using the information above
• File a complaint with your local data protection authority
• Seek resolution through applicable legal channels

12. App-Specific Privacy Features

12.1 Pet Data Privacy

• Pet Profiles: Pet information is treated with the same privacy standards as personal data
• Medical Records: Veterinary and medical information is encrypted and securely stored
• Photo Privacy: Pet photos are stored securely and not used for any other purposes

12.2 Financial Data

• Expense Tracking: Financial information is stored locally and encrypted
• No Payment Processing: We do not process payments or store payment information
• Budget Data: Expense and budget data is private and not shared

12.3 Health Information

• Medical Privacy: Pet health information is protected with enhanced security measures
• Veterinary Data: Veterinary visit records and vaccination schedules are private
• No Human Health Data: The app does not collect or process human health information