Terms of Service - Petopia Pet Care Assistant

Last Updated: January 1, 2026
Effective Date: January 1, 2026

1. Agreement to Terms

Welcome to Petopia Pet Care Assistant. These Terms of Service ("Terms") govern your use of our mobile application, website, and related services (collectively, the "Service").

By downloading, installing, or using Petopia, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

2. Description of Service

Petopia is a mobile application designed to help pet owners:

• Manage pet profiles and health records
• Track feeding schedules and dietary requirements
• Monitor pet-related expenses and budgets
• Schedule veterinary appointments and vaccinations
• Store pet photos and important documents
• Receive reminders for pet care activities

3. User Eligibility and Account Registration

3.1 Eligibility Requirements

• You must be at least 13 years of age to use Petopia
• If you are under 18, you must have parental or guardian consent
• You must provide accurate, current, and complete information
• You are responsible for maintaining the confidentiality of your account

3.2 Account Responsibilities

• Accurate Information: Provide truthful and accurate information during registration
• Account Security: Maintain the security of your password and account
• Authorized Use: You are responsible for all activities under your account
• Notification: Notify us immediately of any unauthorized use

3.3 Account Termination

• You may terminate your account at any time
• We reserve the right to suspend or terminate accounts for violations
• Upon termination, your data will be deleted according to our Privacy Policy

4. Acceptable Use

4.1 Permitted Uses

You may use Petopia for:

• Managing your personal pet care information
• Tracking legitimate pet-related expenses
• Scheduling veterinary appointments and care activities
• Storing personal pet photos and documents
• Receiving care reminders and notifications

4.2 Prohibited Uses

You agree NOT to:

• Use the Service for any illegal or unauthorized purposes
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Use the Service to harass, abuse, or harm others
• Interfere with or disrupt the Service or servers
• Reverse engineer, decompile, or attempt to extract source code
• Use automated tools to access the Service without permission
• Create fake accounts or provide false information
• Use the Service for commercial purposes without authorization

4.3 Content Standards

When using Petopia, you agree not to:

• Upload content that is offensive, inappropriate, or harmful
• Share content that violates the rights of others
• Post false or misleading information
• Upload content that violates applicable laws or regulations
• Include personal information about others without consent

5. Privacy and Data Protection

5.1 Privacy Policy

Your use of Petopia is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using our Service, you consent to the collection and use of information as described in our Privacy Policy.

5.2 Data Ownership

• Your Data: You retain ownership of all content and information you provide
• Pet Information: Pet profiles and related data belong to you
• Usage Rights: You grant us limited rights to operate and improve the Service
• Third-Party Services: Some features may require integration with third-party services

5.3 Data Security

We implement reasonable security measures to protect your data, but we cannot guarantee absolute security. You are responsible for:

• Maintaining the security of your device
• Protecting your account credentials
• Backing up important data

6. Intellectual Property Rights

6.1 Our Rights

Petopia and its original content, features, and functionality are owned by Petopia and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Trademarks

• "Petopia" and related logos are trademarks of Petopia
• You may not use our trademarks without prior written permission
• All other trademarks, product names, and company names mentioned are the property of their respective owners

6.3 User Content

• License Grant: You grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display content you provide for the purpose of operating and improving the Service
• Your Rights: You retain all rights to your content
• Third-Party Content: You represent that you have all necessary rights to any content you upload

6.4 Feedback and Suggestions

If you provide feedback or suggestions about Petopia, you grant us the right to use such feedback without obligation to compensate you.

7. Service Availability and Performance

7.1 Service Availability

• Best Effort: We strive to provide reliable service but cannot guarantee 100% uptime
• Maintenance: We may perform maintenance that temporarily interrupts service
• Updates: We may update or modify the Service at any time
• Discontinuation: We reserve the right to discontinue the Service with reasonable notice

7.2 Third-Party Services

• Dependencies: Petopia may rely on third-party services for functionality
• Availability: We are not responsible for third-party service interruptions
• Changes: Third-party services may change their terms or availability

7.3 Device Compatibility

• Requirements: Petopia requires compatible mobile devices and operating systems
• Updates: You may need to update your device or operating system to continue using the Service
• Performance: Service performance may vary based on device capabilities and network conditions

8. Payment and Subscription Terms

8.1 Free and Premium Features

• Free Features: Basic pet care management features are available free of charge
• Premium Features: Some advanced features may require payment
• Trial Periods: Free trials may be offered for premium features
• Pricing: Prices are subject to change with notice

8.2 Payment Terms

• App Stores: Payments are processed through Apple App Store or Google Play Store
• RevenueCat (subscription management): We may use RevenueCat to manage subscription entitlements and verify purchase status. RevenueCat may process purchase/receipt information and device identifiers required to provide subscription access.
• Subscription Management: Subscriptions are managed through your app store account
• Auto‑Renewal: Subscriptions renew automatically unless you cancel at least 24 hours before the end of the current period (store policies apply).
• Refunds: Refunds are handled by Apple/Google under their refund policies; we do not issue refunds directly.

8.3 Cancellation and Termination

• User Cancellation: You can cancel subscriptions through your app store account
• Effect of Cancellation: Access to premium features ends at the end of the billing period
• No Pro-Rated Refunds: We do not provide pro-rated refunds for partial periods

9. Disclaimers and Limitations of Liability

9.1 Service Disclaimer

Petopia is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, including but not limited to:

• Accuracy or reliability of information
• Fitness for a particular purpose
• Non-infringement of third-party rights
• Uninterrupted or error-free operation

9.2 Medical and Veterinary Advice

• Not Medical Advice: Petopia is not a substitute for professional veterinary care
• Consult Professionals: Always consult qualified veterinarians for medical concerns
• Emergency Situations: Seek immediate veterinary care for emergencies
• Liability Limitation: We are not liable for decisions made based on app information

9.3 Financial Information

• Budget Estimates: Expense tracking features provide estimates, not professional financial advice
• Currency Fluctuations: Financial calculations may not account for all variables
• Professional Advice: Consult financial professionals for significant financial decisions

9.4 Limitation of Liability

To the maximum extent permitted by law, Petopia shall not be liable for:

• Direct Damages: Direct, incidental, or consequential damages
• Data Loss: Loss of data or information
• Service Interruption: Damages from service interruptions
• Third-Party Actions: Damages resulting from third-party actions
• Maximum Liability: Our total liability shall not exceed the amount paid for the Service

10. Indemnification

You agree to indemnify, defend, and hold harmless Petopia and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising from or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another
• Your violation of applicable laws or regulations

11. Dispute Resolution

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Türkiye, without regard to its conflict of law principles.

11.2 Dispute Resolution Process

• Good Faith: We will attempt to resolve disputes through good faith negotiations
• Mediation: If negotiations fail, disputes may be resolved through mediation
• Arbitration: As a last resort, disputes may be resolved through binding arbitration
• Court Action: Nothing in this section prevents either party from seeking injunctive relief

11.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

12. Termination

12.1 Termination by User

You may terminate your account and these Terms at any time by:

• Deleting your account through the app settings
• Contacting our support team
• Uninstalling the app

12.2 Termination by Petopia

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you:

• Breach these Terms
• Violate applicable laws
• Engage in fraudulent or illegal activities
• Compromise the security or integrity of the Service

12.3 Effect of Termination

Upon termination:

• Your right to use the Service ends immediately
• We may delete your data according to our Privacy Policy
• These Terms shall survive termination where applicable
• You remain liable for any obligations incurred before termination

13. Changes to Terms of Service

13.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes will be effective upon posting in the app or on our website.

13.2 Notification of Changes

We will notify users of significant changes through:

• In-app notifications
• Email notifications (if provided)
• Prominent display in the app
• Updated effective date

13.3 Continued Use

Your continued use of the Service after changes to these Terms constitutes acceptance of the modified Terms.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Petopia regarding the use of the Service.

14.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

14.3 Waiver

Our failure to enforce any provision of these Terms shall not be considered a waiver of such provision.

14.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms without restriction.

14.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.

15. Contact Information

15.1 General Inquiries

For questions about these Terms of Service, please contact us:

Email: petopia@dekadans.net
Address: Cankiri / Merkez / Turkey

15.2 Support

For technical support or app-related issues:

Email: petopia@dekadans.net
In-App Support: Use the support feature in the app

15.3 Business Inquiries

For business partnerships or commercial inquiries:

Email: petopia@dekadans.net

16. Specific App Provisions

16.1 Pet Data Accuracy

• User Responsibility: You are responsible for the accuracy of pet information
• Veterinary Verification: Important medical information should be verified by veterinarians
• Regular Updates: Keep pet information current and accurate

16.2 Reminder Services

• Notification Limitations: We cannot guarantee timely delivery of all reminders
• Device Settings: Reminder effectiveness depends on device notification settings
• Emergency Situations: Reminders are not a substitute for professional monitoring

16.3 Data Backup

• Local Storage: Primary data is stored on your device
• User Responsibility: You are responsible for backing up important data
• Cloud Backup: Optional cloud backup features may be available

16.4 Third-Party Integrations

• Veterinary Services: Integration with veterinary services may be available
• Pet Supply Services: Links to pet supply services may be provided
• Third-Party Terms: Use of third-party services is governed by their terms

Acknowledgment

By using Petopia Pet Care Assistant, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also acknowledge that you have read our Privacy Policy and agree to its terms.

Download as PDF: You can download a copy of these Terms of Service for your records.

Last Review: These Terms of Service were last reviewed and updated on December 9, 2024.

Version: 1.0

Thank you for choosing Petopia as your pet care companion!